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Avaya GlobalConnect Ltd. formerly Tata Telecom was incorporated on August 19, 1986 at Mumbai. The company was promoted by Tata Industries Ltd. (TIL). It is one of India’s leading providers of enterprise communications solutions, offering converged communication solutions, contact center solutions, and unified messaging systems for enterprises. Already a market leader in contact center solutions with more than 50% market share, Avaya GlobalConnect Ltd. plans to become India’s leading provider of converged communications business solutions for enterprises. With 35 service centers spread around the country, the company provides solutions to some 6,000 customers, employs over 500 associates, and generates $87 million in annual revenues.
Avaya GlobalConnect is India’s leading intelligent communications solution provider delivering business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity, by embedding communication in their business processes.
Avaya GlobalConnect is a subsidiary of Avaya Inc., a global leader in business communications. More than one million businesses worldwide including 90 percent of the FORTUNE 500® use Avaya solutions for IP Telephony, Unified Communications (UC), and Contact Centers (CC).
In October of 2001, Tata Telecom, now Avaya GlobalConnect, signed on with SAP. By July of 2002, the company had its ERP system up and running. mySAP CRM capabilities for presales and lead management came online between October 2002 and March 2003.
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